Client News

In today's digital transformation landscape, automation plays a crucial role in achieving efficiency and strategic advantage for businesses. Financial institutions are increasingly embracing automation technologies to improve operational processes and customer experience. Understanding various automation technologies such as iPaaS, RPA, WLA&O, BPA, IPA, and SOAP is essential for organizations to develop a comprehensive automation strategy.

Recent cyberattacks targeting prominent medical systems in the U.S. have disrupted operations and impacted patient care. It's crucial for healthcare professionals, especially physicians, to prioritize proactive cybersecurity measures, including training, diversifying payment options, and collaborating with compliance experts to safeguard patient data and strengthen the healthcare system's cybersecurity.

Small to medium-sized businesses face challenges from being neglected by major benefits administration service providers. The solution is modern technology and comprehensive tech support that allows small practices to invest in their people, streamline admin tasks, and achieve sustainable growth in a competitive environment.

In customer experience, AI can be used for more than chatbots and troubleshooting. AI sentiment detection can bridge the gap between investment and ROI for businesses. By gathering comprehensive data, identifying improvement opportunities, and predicting customer needs, businesses can expand beyond automation and elevate the customer experience to new heights.

Healthcare has recently turned toward global capitation as a reimbursement model. While it allows providers steady and predictable income, most organizations have out-of-date software systems that struggle to handle the complexities of capitated payment models. Integrated technology offers a solution, streamlining the process and allowing practices to focus on patient care.

An exclusive Q&A with the VP of Growth at UserWay, a LevelAccess company. While e-commerce platforms have transformed the retail space, web-accessibility is still proving to be a struggle. UserWay’s accessibility solutions have tools that find and fix many accessibility errors, allowing e-commerce sites to position themselves to capture more market share than their competitors that ignore these problems.

Publicly traded health insurers make grand statements about investing in AI to save money but refuse to elaborate on how they are doing it.

The primary care flex model allows for a gradual approach to risk for more conservative and less experienced ACOs.

Today’s higher education institutions grapple with escalating expenses, unpredictable student enrollments, and a changing digital landscape. Navigating these complexities, generative AI emerges as both an opportunity and a challenge.

If, a mere two or three years ago, news had emerged that one of the leading U.S.-based traditional digital accessibility services companies had acquired a web accessibility overlay firm, more than a few eyebrows would likely have been raised across the industry.