By leveraging advanced AI solutions and their ability to sift through every customer interaction, support managers have newfound access to indicators and information previously buried in the avalanche of support cases.

In recent years, the use of drones to deliver contraband to prisons has become a serious concern. A U.S. Department of Justice report found that, on average, illegal UAV drops increase by 50% or more annually – a rate that continues to worsen.

“I think there’s been this discussion in the industry for a long time around automation and saving time, but we still see a lot of firms mired in paper and manual processes,” says John McGowan, CEO of HubSync, a software company that automates tax and accounting processes from engagement letter to tax return delivery.

Compared to personal drivers, commercial truck drivers are 23 times more likely to cause an accident when texting while driving, seven times more likely when reaching for their phone, and six times more likely when dialing a phone.

A study by Axios HQ has found that colleagues are most likely to read and engage with an email sent between 3pm and 6pm on a Sunday - with an impressive 94 per cent open rate.

Timing is everything when it comes to getting a response to your email—and apparently sending one on a Sunday afternoon will most likely solicit a reaction from your team.