By Digital News Asia June 21, 2021
- Claims to provides AI-driven predictive analytics, proactive device insights to drive better outcome
- Tool collects 10,000 data points every 15 seconds to monitor device health trends
LENOVO has announced Lenovo Device Intelligence Plus in Malaysia, billed as a new enhanced version of its cloud-based software-as-a-service (SaaS) device health management tool.
In a statement, the company said the move is part of its commitment to the digital experience monitoring (DEM) space. DEM solutions give enterprises the means to make data-driven business decisions to help optimise helpdesk costs while increasing employee productivity and satisfaction.
Lenovo Device Intelligence, unveiled last September, assists enterprise-level IT administrators to monitor, diagnose and remediate PC issues while leveraging Lenovo’s AI predictive analytics to help predict potential system failures or performance issues before they occur, said Lenovo.
Meanwhile, the new Lenovo Device Intelligence Plus solution carries over Lenovo’s AI-driven predictive analytics and adds more proactive device insights and increased functionality to drive better business outcomes.
According to Lenovo, the tool collects 10,000 data points every 15 seconds from each device, allowing it to monitor millions of aggregated data points across the fleet in real time.
It then reports on device health trends and provides deep root-cause analytics, quantifies end-user productivity impacts driven by IT resource constraints and gives insights to inform decisions such as hardware and software investment right-sizing for better business outcomes, it said.
Lenovo worked with Lakeside Software, an industry player in the DEM space, when working on the tool.
By integrating Lakeside’s solution with Lenovo’s own predictive analytics software, Lenovo claimed to have built a solution that provides a wider set of analytics and more tools to drive actionable insights and proactively impact service operations.
As a whole, Lenovo Device Intelligence Plus gives IT organisations capabilities to:
- Monitor and assess with real-time sensor monitoring of millions of datapoints ;
- Predict and prevent, optimise and increase employee uptime and productivity;
- Analyse and resolve, swiftly mitigating issues; and
- Optimise and improve to keep fleets running at peak performance and improve the employee experience.
Lenovo said its Device Intelligence Plus is built on a multi-layered security stack with strict data privacy policies and takes a stringent approach to protecting sensitive customer data.
Lenovo Device Intelligence Plus is now available in Malaysia. Volume-tiered pricing is available for subscription licenses. For more information, visit here.